Terms and Conditions

EULA

• Reservation at least whith 24 hours advance.
• The daily rate applies for up to 24 hours of rental.
• The minimum age for customers and additional drivers is 23 years.
• The credit card must be in the name of the client.
• The SLI coverage is mandatory in Payless Nicaragua.
• Identification document (Identity card or passport for foreigners).
• Valid driver's license.
• Provide credit or debit card.
• For Rental a deposit is required on a credit card, wich ranges between $300.00 and $500.00 depending on the category of vehicle and duration of the rental.
• For debit card deposit it is required a minimum amount of $1,000.00 and take the CDW coverage.
• To pay for the rental you can use credit card,debit card or cash.
• Payless Nicaragua does not allow the initial deposit to be whith a Discover card, only to cancel the bill.
• The vehicle is filled with fuel at the time of delivery and must be returned in the same conditions,this information is specified in the rental agreement.
• The additional driver must be over 23 years old and less than or equal to 70 years.
• Have a valid driving license.
• Have the appropriate driver license category for the type of vehicle rented.
• All required documents will be scanned and/or photocopied by Payless Rent a Car.
• Drivers must be present at the Payless office at the start of the rental. Additional drivers must submit the required documents and meet all requirements.
• The additional driver document must be signed, completed, and delivered at the counter at the start of the rental; it must be signed and authorized by the renter.
• If the additional driver is not present at the start of the rental and renter wishes to add another driver: the renter, the additional driver and the rented vehicle must be present at the nearest Payless office to sign the required documentation and meet all requirements for additional drivers.
• The additional driver has no cost if: Spouse of the renter , If the renter cannot drive or does not have a license.
• The cost for the additional driver is US $ 5.00 per day.
• The maximum number of additional drivers will be 4.
• The maximum amount payable for each additional driver will be US$100.00 per month per rental.
• Payless Nicaragua reserves the right to accept or reject the additional driver.
• The additional driver cannot change the original rental contract, or any of its terms.
• The rental agreement will be in the name of the person making the reservation and the pre-payment and the person must comply with the established rental agreement requirements.
• The minimum age for clients and drivers is 23 years.
• Have a valid driver's license.
• Present identification document (identity card or passport)
• The credit or debit card must be in the name of the customer who made the pre-payment online.
• The customer who performs the pre-payment online must present the counter with the same credit or debit card used to make the pre-payment.
• At the time of the rental, the customer must present the same card used in the pre-payment and additional must leave a deposit for the rental of the vehicle (the deposit must be with the same card and have a minimum availability of US $ S 500.00 - US $ 800.00 or more depending on the amount and time of the rent).
• In case of using credit and debit cards, the mandatory coverage to be taken is US $ 11.99 per day, the other coverages to protect the vehicle are optional.
• The rental agreement is for 30 days, in case your prepaid reservation is for longer than stipulated, you must renew the monthly contract by visiting one of our offices along with the presence of the rented vehicle.
• For any type of change once the reservation has been made, you must contact the Reservations Department at reservas@payless.com.ni, reserve@payless.com.ni or call (505) 2255-9005, from the USA (786) 955- 9000,WhatsApp (505) 8697-8080 changes may incur additional charges.
• Cancellations received 72 hours or more prior to the date of your reservation, a penalty of $ 20 will be charged for administrative costs or the total rent (in case the pre-payment is less than the penalty charge) and will be charged from the same credit or debit card with which you made the pre-payment.
• Cancellations received between 24 - 72 hours before the date of your reservation, the penalty will be $ 25.00 (twenty five US dollars) or the total of the rent (in case the pre-payment is less than the penalty charge) and will be charged from the same credit or debit card with which you made the pre-payment.
• Cancellations received less than 24 hours before the date of your reservation, the penalty will be 50.00 (fifty US dollars) or the total of the rent (in case the pre-payment is less than the penalty charge) and will be charged from the same credit or debit card with which you made the pre-payment This penalty also applies if the client does not meet any of the rental requirements.
• Once the reservation has been made with pre-payment included, if the vehicle is returned before the date agreed in the rental agreement, no refund will be made.
• If you do not show up at the time of booking, your vehicle will be reserved for an additional 2 hours. Upon passing the period your entire reservation will be charged and the vehicle will be released and can be rented by another customer.
• Requests for reimbursement of canceled reservations must be requested from reservaciones@payless.com.ni, reserve@payless.com.ni or by calling (505) 2255-9005, from the USA (786) 955-9000, WhatsApp (505) 8697-8080 on busuiness hours from 8:00 a.m. At 5:30 p.m. Monday to Friday, Nicaragua time zone.
• The request for refund must be made by the client for a maximum of 15 days after the date of cancellation of the online reservation otherwise the refund will not be made.
• Refunds cannot be paid at the counter, or cash, these will be credited to the same credit or debit card used to make the pre-payment, within 15 business days after receiving your request.

Penalty for canceling a on line reservation with advance payment:

• Cancellations received between 24 - 72 hours before the pickup time of your reservation, the penalty will be $ 25.00 (twenty-five US dollars) or the total of the rent (in case the pre-payment is less than the penalty charge) and will be charged from the same credit or debit card with which you made the pre-payment.
• Cancellations received less than 24 hours before the pickup time of your reservation, the penalty will be 50.00 (fifty US dollars) or the total of the rent (in case the pre-payment is less than the penalty charge) and will be charged from the same credit or debit card with which you made the pre-payment This penalty also applies if the client does not meet any of the rental requirements.
• Once the reservation has been made with pre-payment included, if the vehicle is returned before the date agreed in the rental agreement, no refund will be made.

Penalty for No show:

• If you do not show up at the time of booking, your vehicle will be reserved for an additional 2 hours. Upon passing that time the full amount of the reservation will be charged and the vehicle will be released and can be rented by another customer.

Request for Refunds If applicable:

• Refund Requests for canceled reservations must be submitted by emailing reservaciones@payless.com.ni, reserve@payless.com.ni or calling (505) 2255-9005, WhatsApp (505) 8697-8080 during business hours from 8:00 a.m. at 5:30 p.m. Monday to Friday, Nicaragua time zone.
• The request for refund must be made by the customer for a maximum of 15 days after the date of cancellation of the online reservation otherwise the refund will not be made.
• Refunds cannot be paid at the counter, or cash, these will be credited to the same credit or debit card used to make the on-line pre-payment, within 15 business days after receiving your request.

            Refusal to Execute the Rental Agreement:

In the event that the Renter or the Driver falls under any of the provisions set forth below, the Rental Agreement shall not be executed.

1. If the driver's license and ID required to operate the Rental Vehicle is not presented to the Company, or if the Renter or the Driver does not consent to the submitting of a copy of the driver’s license of such Driver even though the Company has made a request thereof.
2. If the Renter or the Driver is deemed to be under the influence of alcohol.
3. If the Renter or the Driver presents toxic symptoms due to narcotics, stimulant drugs, thinner, etc.
4. If the Renter or the Driver has defaulted on the payment of rental charges or other payments owed to the Company with respect to past rentals.
5. If the Renter or the Driver had automobile insurance coverage refused with respect to past rent any violation of the terms and conditions for rental or the insurance policies.
6. If the Renter or the Driver used any violent acts or statements or demanded any burden exceeding a reasonable range against employees or other related parties of the Company in relation to a transaction with the Company.
7. If the Renter or the Driver damaged the credit of the Company or interfered with the business of the Company by spreading false information, or by use of fraudulent means or force.
8. If the Renter or The Driver present fake documents for the rental agreement.
9. If the Renter or the Driver does not meet any conditions as separately prescribed.
10. If Payless Car Rental, otherwise determines inappropriate, we reserve the right to refuse services.